Urban Dental Clinic
Under our open methodology this clinic scored 47.6/100 for the evidence-supported burden of complaints, transparency, credentials and reputation. İstanbul, Turkey.
Rank #79 of 206 · Last checked 2026-07-13 · Methodology v1.1 · Confidence D
Assessed from 78 public reviews (19 Trustpilot · 59 Google)
Clinical accuracy reviewed by Dr Morteza Neshat Omidvaran · GDC 211103 · verifiable at olr.gdc-uk.org
Who this clinic is
We show what a clinic states versus what is independently verified. Registry checks (Ministry of Health / HealthTürkiye / dental council) are performed by our editors — items marked "pending" have not yet been independently verified.
Urban Dental Clinic is a dental clinic located in Maslak, Istanbul, offering a range of treatments including aesthetic dentistry, implants, orthodontics, and oral surgery. The website is available in both Turkish and English, provides contact details and dentist names with specializations, and markets itself to international patients through a dental tourism section.
- + Bilingual website (Turkish and English)
- + Clear contact details including WhatsApp
- + Dentists named with specializations
- + Comprehensive list of treatments
- + International patient coordination mentioned
- − No prices published
- − No operating licence or professional registrations shown
- − No aftercare instructions or documentation details
- − No reviews or ratings displayed
- − No online consultation option
4 qualified complaint incidents
1 serious (S3) · 0 critical (S4). Classified from third-party negative reviews under methodology v1.0 (automated draft, pending editorial sign-off).
The patient reported that after an X-ray and recommendation for extraction, the clinic failed to schedule the procedure for three weeks despite promises to call back.
The patient reported dissatisfaction with the sick leave policy after gum surgery and the need to remind staff to include protocol numbers in reports.
The patient reported unnecessary removal of an amalgam filling and root canal treatment on the wrong tooth, causing prolonged pain that resolved after correct treatment elsewhere.
The patient reported exposed metal screws and improperly positioned implants after full dental implant procedures in Istanbul.
Every criterion is scored from public sources. ✓ verified · ✗ not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Reported separately — not in the editorial score
Search and AI discoverability measures SEO, not safety or treatment quality, so it does not affect a clinic's rank. We publish it for transparency only.
Clinic operating licence: not published on the clinic website
| Dentist | Specialisation | Licence no. |
|---|---|---|
| Dr. Tuğçe Yuca Öztürk | Endodontics | not published |
| Dr. Yusuf Yuca | Oral and Maxillofacial Surgery | not published |
| Dr. Sena Akdemir | — | not published |
For identification only; may change — verify with the clinic directly.
Where the reviews come from
| Platform | Reviews assessed | Checked |
|---|---|---|
| Trustpilot | 19 | 2026-07-13 |
| 59 | 2026-07-13 |
Ratings are Bayesian-adjusted so a handful of five-star reviews cannot outweigh a documented complaint record. Negative reviews are classified as incidents in Complaint & Safety and are not deducted again here.
What we could and couldn’t confirm
- ✓ Working website
- ✓ Dentists named
- ✓ Dentist specialisations listed
- ✓ Service list published
- ✓ Clear contact details
- ✓ English-language site
- ✓ Address & map published
- ✓ English spoken
- ✓ Usable messaging / WhatsApp channel
- ✓ International-patient coordination
- none
- ? Prices or ranges published
- ? Implant price listed
- ? Crown price listed
- ? Consultation price listed
- ? Healthcare facility operating licence (verifiable)
- ? International Health Tourism authorisation (where marketed to intl patients)
- ? Treating dentists’ professional registrations independently verifiable
- ? On-site dental imaging / CBCT
- ? Surgical treatment capability
- ? Documented sterilisation / hygiene protocol
Registry-level verification (Ministry of Health, HealthTürkiye, dental council, university records) is performed by our editors; items above reflect what is observable from public sources at the last check.
What the clinic has said
Editorial verification pending. This clinic has not yet been contacted for right of reply on this automated draft. Clinics may correct facts, supply their authorisation, warranty and registration documents, and respond to any complaint before it is finalised; a response can change the score but cannot remove a documented complaint or buy a rank. Any response and its effect on the score will be recorded here and in the change history.
- 2026-07-13 — Automated data collection & scoring under methodology v1.1 (editorial draft).
Anyone — including Urban Dental Clinic — can ask us to (re-)audit this clinic. This notifies our editors; they perform the review by hand against public evidence and record any score change in the public change log. It is free, applied the same way to every clinic, and payment never affects the outcome.
Corrections are reviewed against sources and applied with a public change-history entry. Report an error →