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Clinic scorecard

SaphireDent

Under our open methodology this clinic scored 13.5/100 for the evidence-supported burden of complaints, transparency, credentials and reputation. İstanbul, Turkey.

Rank #186 of 206 · Last checked 2026-07-13 · Methodology v1.1 · Confidence D

Assessed from 159 public reviews (100 Trustpilot · 59 Google)

Clinical accuracy reviewed by Dr Angela Asantewah Nketia · GDC 75025 · verifiable at olr.gdc-uk.org

13.5
/100
Clinic identity

Who this clinic is

Trading name SaphireDent clinic-stated, not independently verified
Legal operator not published / pending editorial verification pending
Clinic type not published / pending editorial verification pending
City İstanbul independently observed
Address Istanbul, Turkey clinic-stated, not independently verified
Founded not published / pending editorial verification pending
Website saphiredent.com independently observed
Phone +90 555 888 90 75 clinic-stated, not independently verified
Email not published / pending editorial verification pending
Opening hours not published / pending editorial verification pending
Languages not published / pending editorial verification pending
International patients not published / pending editorial verification pending

We show what a clinic states versus what is independently verified. Registry checks (Ministry of Health / HealthTürkiye / dental council) are performed by our editors — items marked "pending" have not yet been independently verified.

Score by category
Complaint & Safety
0/35
Information Transparency
12.5/15
Price Transparency
0/10
Licensing & Credentials
0/12
Clinical Capability & Infrastructure
0/8
Aftercare & Documentation
0/5
Reputation & Reviews
6/10
Communication & Access
5/5
Summary

SaphireDent is a premium dental clinic in Istanbul, Turkey, offering a range of services including implants, veneers, and Hollywood Smile makeovers. The clinic claims over 5,000 happy patients and a 4.8 rating based on Google reviews, with a focus on advanced technology and lifetime aftercare.

Strengths
  • + High patient satisfaction (4.8 rating)
  • + Extensive service list
  • + Clear contact details and address
  • + English-language site
  • + Free consultation offered
  • + International patient coordination
Weaknesses
  • − No prices published
  • − Dentist specializations not listed
  • − No operating licence or registration details
  • − No aftercare instructions or documentation mentioned
  • − No review responses visible
Complaint & safety record

35 qualified complaint incidents

23 serious (S3) · 2 critical (S4). Classified from third-party negative reviews under methodology v1.0 (automated draft, pending editorial sign-off).

Serious CL-Q · 2026-07-09 source

The patient reported implants that fell out, wrong tooth color, unexpected price increases, and unresolved financial loss.

Critical CL-Q · 2026-07-09 source

The patient reported unqualified doctors, lack of hygiene, wrong treatment causing permanent damage, cheating, and no aftercare at Sapphire Dental Clinic.

Minor CL-Q · 2026-06-22 source

The patient reported that the clinic's actions did not match their words, results did not meet promises, and treatment changed after payment.

Moderate CL-Q · 2026-06-03 source

The patient reported that the clinic was not trustworthy and described them as scammers.

Serious CL-Q · 2026-05-20 source

The patient reported crowns that failed after one visit, requiring corrective treatment in Germany due to excessive tooth reduction.

Moderate CL-Q · 2026-05-20 source

The patient reported receiving 28 zirconium crowns but experienced administrative issues including being rushed to sign French contracts without receiving copies, receiving a warranty certificate only in Arabic despite being Belgian, and a discrepancy between the quoted treatment and what was performed.

Serious CL-Q · 2026-04-27 source

The patient reported crowns detaching after just over a year, with the clinic refusing warranty coverage and recommending implants instead.

Serious CL-Q · 2026-03-29 source

The patient reported being charged for zirconium crowns but receiving temporary plastic prostheses that broke within a month, confirmed by a Canadian specialist.

Serious CL-Q · 2026-03-15 source

The patient reported poor quality crowns, a price increase from 4200 to 5700 euros, missing interpreter, and speech worsening due to technical incompetence.

Critical CL-Q · 2026-03-05 source

The patient reported being hospitalized after treatment and accused the clinic of lying about the product and warranty.

Serious CL-Q · 2026-02-06 source

The patient reported that her husband's Straumann implant with crown failed within two weeks, the clinic and consultant are unresponsive, and they are pursuing legal action.

Serious CL-Q · 2026-01-27 source

The patient reported crowns that were perforated and fell out shortly after returning to Italy, with the clinic refusing to respond or resolve the issue.

Serious CL-Q · 2026-01-25 source

The patient reported serious problems including inflammation after dental treatment at a clinic cooperating with Estetikworld, and expressed regret and a desire for punishment.

Serious CL-Q · 2025-10-23 source

The patient reported that immediately after receiving implants and bridges, the teeth were too small and recessed, causing an aged appearance, and that within six months the restorations began to break, with the clinic blaming the patient.

Serious CL-Q · 2025-10-16 source

The patient reported receiving non-certified implants after being promised Swiss-made certified ones, requiring corrective re-implantation.

Serious CL-Q · 2025-09-30 source

The patient reported that full-mouth crowns and implants from Saphire Dent failed within months, requiring repeated travel and additional payments despite a 50-year guarantee.

Moderate FI · 2025-07-30 source

The patient reported that a referral coupon was refused by the clinic, leading to a financial dispute and poor communication.

Serious CL-Q · 2025-03-04 source

The patient reported that the clinic destroyed their mouth and after two and a half years they need to redo everything, with the clinic refusing to address the damage.

Serious FI · 2024-12-29 source

The patient reported multiple failed treatments, escalating costs from €7600 to over €13000, and denial of warranty coverage.

Serious CL-Q · 2024-11-25 source

The patient reported dental implants that developed gaps and later completely broke, with bad breath, and the clinic initially promised coverage for transport and treatment but later refused transport coverage.

Moderate CL-Q · 2024-03-15 source

The patient reported that after a crown replacement, the clinic asked them to change a previous review in exchange for airport transport, which then did not arrive.

Moderate AC · 2023-11-08 source

The patient reported a problem with a veneer, difficulty obtaining a follow-up appointment, and an attempted price increase.

Serious CL-Q · 2023-11-08 source

The patient reported needing to redo their entire mouth after treatment, citing pain dismissed as normal and high costs.

Serious CL-Q · 2023-10-26 source

The patient reported rushed implant treatment, long waits, price increases, and poor quality crowns requiring corrective work.

Serious CL-Q · 2023-10-21 source

The patient reported ongoing pain from implants and was told by the clinic that warranty does not cover pain-related issues unless the implant falls out or breaks.

Moderate FI · 2023-09-22 source

The patient reported a financial dispute and sought a refund, expressing frustration with the clinic's commercial practices.

Serious CL-Q · 2023-06-10 source

The patient reported that their teeth were made too short and rough, requiring corrective treatment abroad, and observed other patients with misaligned teeth.

Moderate CL-Q · 2023-05-03 source

The patient reported being pushed to accept additional treatment beyond the agreed estimate, having a healthy tooth filed, gum injury, and the dentist answering a phone during treatment, with no response to follow-up calls.

Serious CL-Q · 2023-03-21 source

The patient reported that dental implants were placed correctly but the prosthetic teeth were poorly made, causing aesthetic disfigurement and jaw pain.

Moderate CL-Q · 2023-03-06 source

The patient reported difficulty retrieving accessories after treatment, and that their son's tooth was drilled without devitalization causing pain.

Serious CL-Q · 2023-02-03 source

The patient reported an implant that loosened and fell out within a week, requiring corrective treatment in Dublin, with the clinic refusing partial compensation.

Moderate FI · 2022-12-25 source

The patient reported that the clinic increased the price after starting work, did not respect non-Turkish speakers, and provided poor quality work.

Serious CL-Q · 2022-10-16 source

The patient reported that a dental implant crown broke within a month of treatment, and the clinic attributed it to eating rather than quality, requiring return to Turkey at the patient's expense.

Serious CL-Q · 2026-07-01 source

The patient reported a veneer that fractured and detached within a year, requiring replacement, with a recurrence of the same issue.

Serious CL-Q · 2026-06-25 source

The patient reported implant rejection, defective implant, poor positioning of front teeth, persistent yellow staining, and inability to close mouth properly, requiring multiple visits and filing of teeth.

Red flags
high -6
Critical safety complaint on record
2 critical (S4) patient complaint(s) documented.
medium -4
Pattern of serious complaints
23 serious (S3) complaints on record within the window.

Red-flag penalty applied: -10 points (capped at −20).

Score breakdown

Every criterion is scored from public sources. verified · not found · partial · ? unverified (scores 0, not a negative finding).

Information Transparency 12.5/15
Working website 2/2
Dentists named 1.5/3
Dentist specialisations listed 1/2
Service list published 3/3
Clear contact details 2/2
English-language site 2/2
Address & map published 1/1
Price Transparency 0/10
Prices or ranges published 0/4
Implant price listed 0/2
Crown price listed 0/2
Consultation price listed 0/2
Licensing & Credentials 0/12
? Healthcare facility operating licence (verifiable) 0/5
? International Health Tourism authorisation (where marketed to intl patients) 0/3
? Treating dentists’ professional registrations independently verifiable 0/4
Clinical Capability & Infrastructure 0/8
? On-site dental imaging / CBCT 0/3
? Surgical treatment capability 0/2
? Documented sterilisation / hygiene protocol 0/1.5
? Emergency-response arrangements 0/1.5
Aftercare & Documentation 0/5
? Written English aftercare instructions 0/2
? Complete patient-record / documentation handover 0/2
? Cross-border complication / remedy procedure 0/1
Reputation & Reviews 6/10
Bayesian-adjusted rating (prior 4.0, weight 25) 4/4
Review authenticity & platform diversity 1/2
Review recency & continuity 1/2
Substantive responses to reviews 0/2
Communication & Access 5/5
English spoken 2/2
Usable messaging / WhatsApp channel 1.5/1.5
Pre-visit online consultation 1/1
International-patient coordination 0.5/0.5
Digital discoverability

Reported separately — not in the editorial score

Search and AI discoverability measures SEO, not safety or treatment quality, so it does not affect a clinic's rank. We publish it for transparency only.

Digital discoverability1.5/5
?Structured data on the site0/1.5
Indexable, machine-readable treatment information1.5/1.5
?Accessible machine-readable clinic identity0/2
Licensing & credentials

Clinic operating licence: not published on the clinic website

DentistSpecialisationLicence no.
Dr. Yesminnot published
Dr. Hussein Cavusoglunot published
Dr. Muhammed Tokanot published
Dr. Yasmennot published
Dr. Aysenot published
Data we could not verify

Unverified items score 0 but are not treated as negative findings. If you can document any, please send a correction.

  • · Healthcare facility operating licence (verifiable)
  • · International Health Tourism authorisation (where marketed to intl patients)
  • · Treating dentists’ professional registrations independently verifiable
  • · On-site dental imaging / CBCT
  • · Surgical treatment capability
  • · Documented sterilisation / hygiene protocol
  • · Emergency-response arrangements
  • · Written English aftercare instructions
  • · Complete patient-record / documentation handover
  • · Cross-border complication / remedy procedure
  • · Structured data on the site
  • · Accessible machine-readable clinic identity
Contact information

For identification only; may change — verify with the clinic directly.

Phone: +90 555 888 90 75
Address: Istanbul, Turkey
Reputation by platform

Where the reviews come from

PlatformReviews assessedChecked
Trustpilot1002026-07-13
Google592026-07-13

Ratings are Bayesian-adjusted so a handful of five-star reviews cannot outweigh a documented complaint record. Negative reviews are classified as incidents in Complaint & Safety and are not deducted again here.

Verified vs unverified

What we could and couldn’t confirm

Publicly observed (10)
  • ✓ Working website
  • ✓ Service list published
  • ✓ Clear contact details
  • ✓ English-language site
  • ✓ Address & map published
  • ✓ Bayesian-adjusted rating (prior 4.0, weight 25)
  • ✓ English spoken
  • ✓ Usable messaging / WhatsApp channel
  • ✓ Pre-visit online consultation
  • ✓ International-patient coordination
Partial (4)
  • ◐ Dentists named
  • ◐ Dentist specialisations listed
  • ◐ Review authenticity & platform diversity
  • ◐ Review recency & continuity
Not verified (15)
  • ? Prices or ranges published
  • ? Implant price listed
  • ? Crown price listed
  • ? Consultation price listed
  • ? Healthcare facility operating licence (verifiable)
  • ? International Health Tourism authorisation (where marketed to intl patients)
  • ? Treating dentists’ professional registrations independently verifiable
  • ? On-site dental imaging / CBCT
  • ? Surgical treatment capability
  • ? Documented sterilisation / hygiene protocol

Registry-level verification (Ministry of Health, HealthTürkiye, dental council, university records) is performed by our editors; items above reflect what is observable from public sources at the last check.

Clinic response · right of reply

What the clinic has said

Editorial verification pending. This clinic has not yet been contacted for right of reply on this automated draft. Clinics may correct facts, supply their authorisation, warranty and registration documents, and respond to any complaint before it is finalised; a response can change the score but cannot remove a documented complaint or buy a rank. Any response and its effect on the score will be recorded here and in the change history.

Sources
  • s-site — Website facts (team, services, prices, contact, authorisation) (2026-07-13)
  • s-reviews — Third-party reviews (Trustpilot + Google) (2026-07-13)
Change history
  • 2026-07-13 — Automated data collection & scoring under methodology v1.1 (editorial draft).
Request an audit

Anyone — including SaphireDent — can ask us to (re-)audit this clinic. This notifies our editors; they perform the review by hand against public evidence and record any score change in the public change log. It is free, applied the same way to every clinic, and payment never affects the outcome.

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