DentSpa
Under our open methodology this clinic scored 50.7/100 for the evidence-supported burden of complaints, transparency, credentials and reputation. İstanbul, Turkey.
Rank #62 of 206 · Last checked 2026-07-13 · Methodology v1.1 · Confidence D
Assessed from 159 public reviews (100 Trustpilot · 59 Google)
Clinical accuracy reviewed by Dr Gita Goudarzi Nejad · GDC 229301 · verifiable at olr.gdc-uk.org
Who this clinic is
We show what a clinic states versus what is independently verified. Registry checks (Ministry of Health / HealthTürkiye / dental council) are performed by our editors — items marked "pending" have not yet been independently verified.
DentSpa is a premium dental clinic in Istanbul, Turkey, offering a wide range of cosmetic, implant, and specialized treatments. The clinic emphasizes comfort, multilingual support, and international patient coordination, with over 50,000 international guests and awards including European Clinic of the Year 2024.
- + Multilingual team
- + International patient coordination
- + Award-winning clinic
- + Comprehensive treatment list
- + Positive patient reviews
- − No prices published
- − No address or map
- − No contact details (phone, email, etc.)
- − Only one dentist named
- − No verifiable dentist registration numbers
7 qualified complaint incidents
2 serious (S3) · 0 critical (S4). Classified from third-party negative reviews under methodology v1.0 (automated draft, pending editorial sign-off).
The patient reported a significant discrepancy between the initial treatment quote and the final cost, along with high-pressure upselling of cosmetic services.
The patient reported a promised refund of $1,660 for an unusable airline ticket was not received, with only $60 refunded to a different card.
The patient reported incomplete treatment, temporary materials, and a serious medical issue, with management ignoring them until a bank dispute was filed.
The patient reported problems with crowns after traveling from another country.
The patient reported composite bonding that chipped within a month, requiring extra expenses for repair, with the clinic refusing a refund but offering to repair at the patient's travel cost.
The patient reported being charged double the agreed amount after arriving in Turkey for dental treatment.
The patient reported paying £12,000 for dental work that resulted in broken teeth, and the clinic refused to repair them under warranty.
Every criterion is scored from public sources. ✓ verified · ✗ not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Reported separately — not in the editorial score
Search and AI discoverability measures SEO, not safety or treatment quality, so it does not affect a clinic's rank. We publish it for transparency only.
Clinic operating licence: Officially Licensed By Government Authorities and Top Organizations Turkish Dental Association USHAŞ International Health Services Inc. Ministry of Health – Türkiye Association of Turkish Travel Agencies ISO Certified
| Dentist | Specialisation | Licence no. |
|---|---|---|
| Enes Malatyali | General Dentist | not published |
Unverified items score 0 but are not treated as negative findings. If you can document any, please send a correction.
- · On-site dental imaging / CBCT
- · Documented sterilisation / hygiene protocol
- · Emergency-response arrangements
- · Written English aftercare instructions
- · Complete patient-record / documentation handover
- · Cross-border complication / remedy procedure
- · Substantive responses to reviews
- · Structured data on the site
- · Accessible machine-readable clinic identity
For identification only; may change — verify with the clinic directly.
Where the reviews come from
| Platform | Reviews assessed | Checked |
|---|---|---|
| Trustpilot | 100 | 2026-07-13 |
| 59 | 2026-07-13 |
Ratings are Bayesian-adjusted so a handful of five-star reviews cannot outweigh a documented complaint record. Negative reviews are classified as incidents in Complaint & Safety and are not deducted again here.
What we could and couldn’t confirm
- ✓ Working website
- ✓ Dentists named
- ✓ Dentist specialisations listed
- ✓ Service list published
- ✓ English-language site
- ✓ Surgical treatment capability
- ✓ Bayesian-adjusted rating (prior 4.0, weight 25)
- ✓ Review recency & continuity
- ✓ English spoken
- ✓ Usable messaging / WhatsApp channel
- ◐ Clear contact details
- ◐ Healthcare facility operating licence (verifiable)
- ◐ International Health Tourism authorisation (where marketed to intl patients)
- ◐ Review authenticity & platform diversity
- ? Address & map published
- ? Prices or ranges published
- ? Implant price listed
- ? Crown price listed
- ? Consultation price listed
- ? Treating dentists’ professional registrations independently verifiable
- ? On-site dental imaging / CBCT
- ? Documented sterilisation / hygiene protocol
- ? Emergency-response arrangements
- ? Written English aftercare instructions
Registry-level verification (Ministry of Health, HealthTürkiye, dental council, university records) is performed by our editors; items above reflect what is observable from public sources at the last check.
What the clinic has said
Editorial verification pending. This clinic has not yet been contacted for right of reply on this automated draft. Clinics may correct facts, supply their authorisation, warranty and registration documents, and respond to any complaint before it is finalised; a response can change the score but cannot remove a documented complaint or buy a rank. Any response and its effect on the score will be recorded here and in the change history.
- 2026-07-13 — Automated data collection & scoring under methodology v1.1 (editorial draft).
Anyone — including DentSpa — can ask us to (re-)audit this clinic. This notifies our editors; they perform the review by hand against public evidence and record any score change in the public change log. It is free, applied the same way to every clinic, and payment never affects the outcome.
Corrections are reviewed against sources and applied with a public change-history entry. Report an error →