Clinic Prime Istanbul
Under our open methodology this clinic scored 32.6/100 for the evidence-supported burden of complaints, transparency, credentials and reputation. Istanbul, Turkey.
Rank #152 of 206 · Last checked 2026-07-13 · Methodology v1.1 · Confidence D
Assessed from 160 public reviews (100 Trustpilot · 60 Google)
Clinical accuracy reviewed by Dr Amarat Kaur Bal · GDC 258552 · verifiable at olr.gdc-uk.org
Who this clinic is
We show what a clinic states versus what is independently verified. Registry checks (Ministry of Health / HealthTürkiye / dental council) are performed by our editors — items marked "pending" have not yet been independently verified.
Clinic Prime Istanbul offers a range of dental treatments including smile design, veneers, crowns, implants, and whitening, with a focus on combining dental care with a travel experience. The clinic lists five dentists with specializations and provides contact details, but does not publish prices or licensing information on the website.
- + Multilingual website (English, Turkish, French, German, Dutch, Spanish)
- + Detailed service descriptions
- + Dentist names and specializations listed
- + Positive patient reviews
- + International patient coordination mentioned
- − No prices published
- − No operating licence or registration details
- − No aftercare instructions or documentation mentioned
- − No information on imaging, surgical capability, or sterilization protocols
4 qualified complaint incidents
4 serious (S3) · 0 critical (S4). Classified from third-party negative reviews under methodology v1.0 (automated draft, pending editorial sign-off).
The patient reported receiving 27 connected crowns on healthy teeth without informed consent, and later discovered cement left under the crowns causing gum pain.
The patient reported ongoing problems with all-on-6 full arch treatment including midline deviation, chipped zirconium, and colour mismatch, with the clinic ceasing communication after correction requests.
The patient reported implants placed too close together and at an angle, requiring removal and tooth extraction in Germany.
The patient reported midline deviation, chipped prosthesis, and colour mismatch after all-on-6 treatment, with the clinic ceasing communication when corrections were requested.
Red-flag penalty applied: -4 points (capped at −20).
Every criterion is scored from public sources. ✓ verified · ✗ not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Reported separately — not in the editorial score
Search and AI discoverability measures SEO, not safety or treatment quality, so it does not affect a clinic's rank. We publish it for transparency only.
Clinic operating licence: not published on the clinic website
| Dentist | Specialisation | Licence no. |
|---|---|---|
| Dr. Ezgi Gülüm | Oral Surgeon | not published |
| Dr. Ersin Arıcan | Maxillofacial Prosthetics | not published |
| Dt. Engin Gül | Dentist | not published |
| Dt. Gökhan Bayındır | Dentist | not published |
| Dt. Selin Turp | Dentist | not published |
Unverified items score 0 but are not treated as negative findings. If you can document any, please send a correction.
- · Healthcare facility operating licence (verifiable)
- · International Health Tourism authorisation (where marketed to intl patients)
- · Treating dentists’ professional registrations independently verifiable
- · On-site dental imaging / CBCT
- · Surgical treatment capability
- · Documented sterilisation / hygiene protocol
- · Emergency-response arrangements
- · Written English aftercare instructions
- · Complete patient-record / documentation handover
- · Cross-border complication / remedy procedure
- · Bayesian-adjusted rating (prior 4.0, weight 25)
- · Review authenticity & platform diversity
- · Review recency & continuity
- · Substantive responses to reviews
- · Structured data on the site
- · Indexable, machine-readable treatment information
- · Accessible machine-readable clinic identity
For identification only; may change — verify with the clinic directly.
Where the reviews come from
| Platform | Reviews assessed | Checked |
|---|---|---|
| Trustpilot | 100 | 2026-07-13 |
| 60 | 2026-07-13 |
Ratings are Bayesian-adjusted so a handful of five-star reviews cannot outweigh a documented complaint record. Negative reviews are classified as incidents in Complaint & Safety and are not deducted again here.
What we could and couldn’t confirm
- ✓ Working website
- ✓ Dentists named
- ✓ Dentist specialisations listed
- ✓ Service list published
- ✓ Clear contact details
- ✓ English-language site
- ✓ Address & map published
- ✓ English spoken
- ✓ Pre-visit online consultation
- ✓ International-patient coordination
- ◐ Usable messaging / WhatsApp channel
- ? Prices or ranges published
- ? Implant price listed
- ? Crown price listed
- ? Consultation price listed
- ? Healthcare facility operating licence (verifiable)
- ? International Health Tourism authorisation (where marketed to intl patients)
- ? Treating dentists’ professional registrations independently verifiable
- ? On-site dental imaging / CBCT
- ? Surgical treatment capability
- ? Documented sterilisation / hygiene protocol
Registry-level verification (Ministry of Health, HealthTürkiye, dental council, university records) is performed by our editors; items above reflect what is observable from public sources at the last check.
What the clinic has said
Editorial verification pending. This clinic has not yet been contacted for right of reply on this automated draft. Clinics may correct facts, supply their authorisation, warranty and registration documents, and respond to any complaint before it is finalised; a response can change the score but cannot remove a documented complaint or buy a rank. Any response and its effect on the score will be recorded here and in the change history.
- 2026-07-13 — Automated data collection & scoring under methodology v1.1 (editorial draft).
Anyone — including Clinic Prime Istanbul — can ask us to (re-)audit this clinic. This notifies our editors; they perform the review by hand against public evidence and record any score change in the public change log. It is free, applied the same way to every clinic, and payment never affects the outcome.
Corrections are reviewed against sources and applied with a public change-history entry. Report an error →