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Clinic scorecard

Baydent

Under our open methodology this clinic scored 26.9/100 for the evidence-supported burden of complaints, transparency, credentials and reputation. Istanbul, Turkey.

Rank #169 of 206 · Last checked 2026-07-13 · Methodology v1.1 · Confidence D

Assessed from 60 public reviews (0 Trustpilot · 60 Google)

Clinical accuracy reviewed by Dr Dilan Najat Abdah · GDC 268189 · verifiable at olr.gdc-uk.org

26.9
/100
Clinic identity

Who this clinic is

Trading name Baydent clinic-stated, not independently verified
Legal operator not published / pending editorial verification pending
Clinic type not published / pending editorial verification pending
City Istanbul independently observed
Address Bahçelievler Mahallesi, Gülşen Sk. No:10/B, 34893 Pendik/İstanbul clinic-stated, not independently verified
Founded not published / pending editorial verification pending
Website baydent.com.tr independently observed
Phone 0505 324 29 12 clinic-stated, not independently verified
Email [email protected] clinic-stated, not independently verified
Opening hours not published / pending editorial verification pending
Languages not published / pending editorial verification pending
International patients not published / pending editorial verification pending

We show what a clinic states versus what is independently verified. Registry checks (Ministry of Health / HealthTürkiye / dental council) are performed by our editors — items marked "pending" have not yet been independently verified.

Score by category
Complaint & Safety
11.87/35
Information Transparency
13/15
Price Transparency
0/10
Licensing & Credentials
0/12
Clinical Capability & Infrastructure
2/8
Aftercare & Documentation
0/5
Reputation & Reviews
0/10
Communication & Access
4/5
Summary

Baydent Pendik Diş Polikliniği is a dental clinic in Pendik, Istanbul, offering a wide range of services including implants, orthodontics, and endodontics. The website provides contact details, dentist names, and service descriptions, but lacks pricing information and detailed credentials.

Strengths
  • + Comprehensive service list
  • + Multiple contact channels including WhatsApp
  • + International patient section
  • + Online appointment booking
Weaknesses
  • − No prices published
  • − No operating licence displayed
  • − No dentist specialisations listed
  • − No aftercare instructions in English
  • − No review system visible
Complaint & safety record

10 qualified complaint incidents

3 serious (S3) · 0 critical (S4). Classified from third-party negative reviews under methodology v1.0 (automated draft, pending editorial sign-off).

Moderate CL-Q · 2026-06-09 source

The patient reported that a male dentist reattached a front tooth incorrectly, causing pain and misalignment, and dismissed concerns, leading to unresolved distress.

Minor CL-Q · 2026-04-12 source

The patient reported painful tartar removal and anesthetic injection, water splashing into eyes, and unsterile conditions, leading to abandonment of planned filling.

Serious CL-Q · 2026-02-17 source

The patient reported that 3 out of 5 crowns made 2 years ago have been lost.

Minor CL-Q · 2025-12-08 source

The patient reported persistent pain after treatment and that the clinic could not find a solution.

Moderate CL-Q · 2025-10-29 source

The patient reported burnt gums and lips during teeth whitening, performed by a shaking trainee, with the dentist absent most of the time, and the clinic refused a discount.

Minor AC · 2025-06-23 source

The patient reported a broken brace during orthodontic treatment and difficulty scheduling a timely repair appointment.

Moderate CL-Q · 2025-06-18 source

The patient reported persistent pain for three months after root canal treatment, fillings, crowns, and tartar removal, and was asked to pay again for retreatment.

Serious CL-Q · 2025-04-01 source

The patient reported that a dental implant and other restorations cracked or broke within a year, despite paying extra for quality work.

Moderate CL-Q · 2025-03-19 source

The patient reported a root canal treatment where the dentist did not explain the procedure, blamed the patient, and showed poor sterility practices by using the same glove to touch surfaces and then the patient's mouth.

Serious CL-Q · 2025-02-19 source

The patient reported that treatments failed within a year, requiring redo procedures, and complained about low-quality materials, high prices, and lack of discounts.

Red flags
medium -4
Pattern of serious complaints
3 serious (S3) complaints on record within the window.

Red-flag penalty applied: -4 points (capped at −20).

Score breakdown

Every criterion is scored from public sources. verified · not found · partial · ? unverified (scores 0, not a negative finding).

Information Transparency 13/15
Working website 2/2
Dentists named 3/3
Dentist specialisations listed 1/2
Service list published 3/3
Clear contact details 2/2
English-language site 1/2
Address & map published 1/1
Price Transparency 0/10
Prices or ranges published 0/4
Implant price listed 0/2
Crown price listed 0/2
Consultation price listed 0/2
Licensing & Credentials 0/12
Healthcare facility operating licence (verifiable) 0/5
International Health Tourism authorisation (where marketed to intl patients) 0/3
Treating dentists’ professional registrations independently verifiable 0/4
Clinical Capability & Infrastructure 2/8
? On-site dental imaging / CBCT 0/3
Surgical treatment capability 2/2
? Documented sterilisation / hygiene protocol 0/1.5
? Emergency-response arrangements 0/1.5
Aftercare & Documentation 0/5
Written English aftercare instructions 0/2
? Complete patient-record / documentation handover 0/2
? Cross-border complication / remedy procedure 0/1
Reputation & Reviews 0/10
? Bayesian-adjusted rating (prior 4.0, weight 25) 0/4
? Review authenticity & platform diversity 0/2
? Review recency & continuity 0/2
? Substantive responses to reviews 0/2
Communication & Access 4/5
English spoken 1/2
Usable messaging / WhatsApp channel 1.5/1.5
Pre-visit online consultation 1/1
International-patient coordination 0.5/0.5
Digital discoverability

Reported separately — not in the editorial score

Search and AI discoverability measures SEO, not safety or treatment quality, so it does not affect a clinic's rank. We publish it for transparency only.

Digital discoverability1.5/5
?Structured data on the site0/1.5
Indexable, machine-readable treatment information1.5/1.5
?Accessible machine-readable clinic identity0/2
Licensing & credentials

Clinic operating licence: not published on the clinic website

DentistSpecialisationLicence no.
Uzm. Dt. Işıl BAYRAKnot published
Dt. Semih KALKANnot published
Dt. Şaban Coştunot published
Dt. İrem Şişmannot published
Diş Hekimi Halit Ayçiçeknot published
Data we could not verify

Unverified items score 0 but are not treated as negative findings. If you can document any, please send a correction.

  • · On-site dental imaging / CBCT
  • · Documented sterilisation / hygiene protocol
  • · Emergency-response arrangements
  • · Complete patient-record / documentation handover
  • · Cross-border complication / remedy procedure
  • · Bayesian-adjusted rating (prior 4.0, weight 25)
  • · Review authenticity & platform diversity
  • · Review recency & continuity
  • · Substantive responses to reviews
  • · Structured data on the site
  • · Accessible machine-readable clinic identity
Contact information

For identification only; may change — verify with the clinic directly.

Phone: 0505 324 29 12
Address: Bahçelievler Mahallesi, Gülşen Sk. No:10/B, 34893 Pendik/İstanbul
Reputation by platform

Where the reviews come from

PlatformReviews assessedChecked
Trustpilot02026-07-13
Google602026-07-13

Ratings are Bayesian-adjusted so a handful of five-star reviews cannot outweigh a documented complaint record. Negative reviews are classified as incidents in Complaint & Safety and are not deducted again here.

Verified vs unverified

What we could and couldn’t confirm

Publicly observed (9)
  • ✓ Working website
  • ✓ Dentists named
  • ✓ Service list published
  • ✓ Clear contact details
  • ✓ Address & map published
  • ✓ Surgical treatment capability
  • ✓ Usable messaging / WhatsApp channel
  • ✓ Pre-visit online consultation
  • ✓ International-patient coordination
Partial (3)
  • ◐ Dentist specialisations listed
  • ◐ English-language site
  • ◐ English spoken
Not verified (17)
  • ? Prices or ranges published
  • ? Implant price listed
  • ? Crown price listed
  • ? Consultation price listed
  • ? Healthcare facility operating licence (verifiable)
  • ? International Health Tourism authorisation (where marketed to intl patients)
  • ? Treating dentists’ professional registrations independently verifiable
  • ? On-site dental imaging / CBCT
  • ? Documented sterilisation / hygiene protocol
  • ? Emergency-response arrangements

Registry-level verification (Ministry of Health, HealthTürkiye, dental council, university records) is performed by our editors; items above reflect what is observable from public sources at the last check.

Clinic response · right of reply

What the clinic has said

Editorial verification pending. This clinic has not yet been contacted for right of reply on this automated draft. Clinics may correct facts, supply their authorisation, warranty and registration documents, and respond to any complaint before it is finalised; a response can change the score but cannot remove a documented complaint or buy a rank. Any response and its effect on the score will be recorded here and in the change history.

Sources
  • s-site — Website facts (team, services, prices, contact, authorisation) (2026-07-13)
  • s-reviews — Third-party reviews (Trustpilot + Google) (2026-07-13)
Change history
  • 2026-07-13 — Automated data collection & scoring under methodology v1.1 (editorial draft).
Request an audit

Anyone — including Baydent — can ask us to (re-)audit this clinic. This notifies our editors; they perform the review by hand against public evidence and record any score change in the public change log. It is free, applied the same way to every clinic, and payment never affects the outcome.

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